Shipping Policy
Last Updated: January 9, 2026
Contact: KAYLON LYNETTE WILLIAMS · support@havengoods.best · +1 947-258-1834
Shipping From: 7701 W 25TH ST, LITTLE ROCK, AR 72204-3435, USA
1. Overview
This Shipping Policy applies to all orders placed on Havengoods.best. I (KAYLON LYNETTE WILLIAMS) am committed to ensuring a transparent and reliable shipping process for all customers. Policies cover order processing, shipping methods, delivery timelines, fees, and returns/exchanges.
2. Order Processing Time
Orders placed before 4:00 PM CST (Central Standard Time) on business days (Monday–Friday, excluding U.S. holidays) will be processed and shipped within 24–48 hours.
Orders placed after 4:00 PM CST, on weekends, or holidays will be processed the next business day.
For items with specific processing times (e.g., pre-orders or custom products), details will be listed on the product page.
3. Shipping Destinations
Domestic Shipping: Currently, I ship to all 50 U.S. states and territories.
International Shipping: At this time, I do not offer regular international shipping. If you are outside the U.S. and wish to place an order, please contact me at support@havengoods.best to discuss potential options.
4. Shipping Methods and Carriers
I primarily use reliable carriers such as USPS, UPS, and FedEx based on cost, delivery speed, and package size/weight.
Expedited shipping options (e.g., 2-day or overnight) are available at checkout for an additional fee.
Tracking information will be provided automatically once your order ships.
5. Shipping Fees
Free Standard Shipping is available for orders over $50 within the contiguous United States.
Orders under $50 incur a flat shipping fee of **$5.99**.
Shipping fees for expedited services, oversized items, or special handling (e.g., fragile goods) are calculated at checkout.
6. Delivery Timelines
Standard Shipping: 3–7 business days after processing.
Expedited Shipping: 1–3 business days (depending on the service selected).
Delays due to carrier issues, weather, or customs (for limited international shipments) are beyond my control. I will assist in tracking resolutions but cannot guarantee delivery times.
7. Returns, Exchanges, and Shipping Responsibilities
Returns/Exchanges: Must be requested within 7 days of receipt. Items must be unused and in original packaging.
If I Made an Error (e.g., wrong item or defective product): I cover return shipping costs and send a replacement at no charge.
Customer-Initiated Returns (e.g., change of mind): The customer pays return shipping; I cover the cost of reshipping the replacement.
Undeliverable Packages (due to incorrect address): The customer is responsible for associated costs.
8. Risk and Title
Ownership and risk of loss for items transfer to you upon delivery to the carrier.
9. Contact & Support
For shipping-related questions, contact:
Email: support@havengoods.best
Phone/Text: +1 947-258-1834 (Mon–Fri, 9 AM–5 PM CST)
I aim to respond within 24 hours.
10. Policy Updates
I reserve the right to update this policy. Changes will be posted on this page and take effect immediately.
Thank you for supporting Havengoods.best!
—KAYLON LYNETTE WILLIAMS