Returns & Exchanges
Last Updated: January 10, 2026
Thank you for shopping at havengoods.best. We strive to ensure your complete satisfaction with every purchase. Please read this policy carefully to understand your rights and obligations regarding returns and refunds.
1. Return Eligibility
You are eligible to request a return under the following conditions:
The item is unused, in its original condition, and in the original packaging.
The return request is submitted within 30 days of the date you received the item.
The product is defective, damaged during shipping, or is an incorrect item sent by us.
Non-Returnable Items:
Certain types of items cannot be returned for hygienic or practical reasons. These include:
Digital products (e.g., software, e-books, digital downloads).
Custom-made or personalized items.
Items on final sale (e.g., clearance, heavily discounted goods).
2. The Return Process
To initiate a return, please follow these steps:
Contact Us: Email us at support@havengoods.best with your order number and the reason for the return. Please include photos of the product if it is damaged or defective.
Wait for Instructions: Our support team will review your request and, if approved, will provide you with detailed instructions and the return shipping address.
Ship the Item: Once you receive our instructions, please ship the item back to us. We recommend using a trackable shipping service as you are responsible for the item until it reaches us.
3. Refund Process
After we receive your returned item and inspect it:
If your return is approved, we will initiate a refund to your original method of payment.
Please note that depending on your bank or credit card company, it may take 3 to 7 business days for the refund to be credited to your account after processing.
4. Non-Refundable Situations
We cannot issue a refund in the following situations:
Items returned after the 30-day return period.
Items that show signs of use, are damaged by customer misuse, or are not in their original condition.
Any shipping costs paid at the time of purchase (unless the error was due to our fault).
Return shipping fees (unless the return is due to our error).
5. Exchanges
We generally only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at support@havengoods.best.
6. Questions & Contact Information
If you have any questions about this policy or your order, please do not hesitate to contact us. We are here to help.
Email: support@havengoods.best
Website: havengoods.best
Phone: +1 947-258-1834
Returns Address:
KAYLON LYNETTE WILLIAMS
7701 W 25TH ST
LITTLE ROCK, AR 72204-3435
